Tread Quarters

I recommended my son to take his truck to the N. Pleasantburg Dr Greenville SC 29609 store for a service and tires.

I have always gone to This store for my own vehicles oil changes.

This store is now as sorry as can be.

Not only did they break a plug off and had to keep the truck two days but put a different tire on than was on the bill and charged over $900.

Now the truck will hardly run and they are saying that they didn't know how it was running when he brought it in so refused to do anything more. Very poor customer service.

You have now lost my business and my friends who I had recommended.

I worked fur a customer service company fir over 43 years and this is certainly not how we did business.

Cathy gilstrap

Sent from my Galaxy

2 weeks ago I went to have my brakes done and mentioned that since the 3 wks prior when they rotated my tires during my oil change that my car was vibrating. The mechanic came out showed me one of my tires and said I needed new back shocks.

I could not see the wear he on the tire he was showing me, but said they would rotate &;;;;;;;;;;;; rebalance the tires and then charged me for it and I got a quote for the shocks. The vibration continued. Today 2 weeks after, I got a second opinion, there is nothing wrong with my shocks and the tires were never balanced, so they rotated & balanced them for Free! Mind you I had never been to this NTB location.

I have been going to TQ Pembroke for 2 yrs. As soon as I hit the road I noticed the difference, took it straight to the interstate and it was great no vibration. No pulling. I am very disappointed and feel taken advantage of by TQ.

I am requesting my money back for the rotation and Balance they clearly didn't do.

I feel like they needed it to keep the vibrating to convince me to spend $500 on shocks I didn't need replaced. I now don't trust this TQ location and now am worried about other work I have had done there.

I took my vehicle in because of horrible scrubbing and other noises coming from the front of my vehicle. I had to drive 70 plus miles to get it serviced.

I explained the situation, asked them to take it for a test drive, as I had no idea what it could be. I had to rent a car to drive back home and keep until my vehicle was repaired. I got a call the next day saying my vehicle was fixed and ready to pick up. I made the 70 plus mile drive back to pick it up.

I started driving home, and noticed the same horrible noises were still happening. I turned around, drove back to the service center and explained what was happening. They asked me if I could bring it back in the next day. I told them no.

I didn't want to drive it home in that condition and explained that's why I brought it to them in the first place. The mechanic took it for a short test drive and immediately noticed the noise. They put it up on the rack and discovered that the front passenger side brakes were in terrible condition and needed to be replaced. This was late on a Friday afternoon but they knew they were responsible for this fiasco, so they fixed that issue.

I still had to pay for the parts, but no labor. The tire on that side showed extremely low pressure after I got home. And there are still noises coming from the front end of my vehicle. I'm at a loss as to handle this.

I paid $1200 for back brakes which I may or may not have needed. I paid for the parts for the front brake.

I drove 140 plus miles, and paid for a rental car, and I'm still not sure my vehicle was repaired correctly. I would like feedback from someone about this, as I believe this was extremely unprofessional and that I was not treated fairly.Dont

D

Mildred Moon

Hatteras, NC